Refund Policy
At Qonexa Lifecare Pvt. Ltd. (https://qonexa.in), we strive to provide high-quality pharmaceutical products and services. This Refund Policy outlines the terms under which refunds may be considered.
Order Cancellation
Orders can be canceled within 24 hours of placing the order. Once the order has been processed or dispatched, cancellation may not be possible.
Refund Eligibility
Refunds may be applicable under the following conditions:
- If the product is damaged or defective at the time of delivery
- If an incorrect product is delivered
- If the order is canceled within the allowed time frame
Non-Refundable Cases
- Products once used or opened
- Delay in delivery due to courier or external factors
- Change of mind after order confirmation
Refund Process
To request a refund, customers must contact us within 48 hours of receiving the product. Our team will verify the issue and process the refund accordingly.
Refund Timeline
Once approved, refunds will be processed within 7–10 business days via the original payment method.
Contact Us
If you have any questions regarding our Refund Policy, please contact us:
Qonexa Lifecare Pvt. Ltd.
Website: https://qonexa.in
Phone: +91-8218719106